Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.

Royal Mail First Class Delivery (UK) - £2.50 per order

Safe & secure shipping. Usually next working day *

Royal Mail Special Delivery (UK) - £5.95 per order

Guaranteed next working day by 1pm (Except Scottish Highlands)

First Class International Post (EU) - £3.40 per order

Usually takes 2-5 working days, although varies on customer's local postal service **

* Although 1st Class Delivery usually takes between 1 – 3 working days from the despatch date, it's been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

Whilst every reasonable effort shall be made to keep any delivery date, the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information from visitors to our site, we would like to explain what information we gather and how we use it and protect it.

We collect personal information for the purposes of:

* Measuring the effectiveness of our marketing material
* Contacting you regarding your experience with ivapour.co.uk and our services, possible suggestions you may have, future information that may interest you

At any stage you may request that we remove you from our contact list by emailing us.

Your security is our top concern. We maintain your security by applying the following principles:

* We never provide personal information to third parties for marketing purposes
* We DO NOT store any of your financial details or information and any other sensitive information you do provide is secured with industry standard technology

This website sends updates about new features of interest to subscribers no more than twice a month. You may opt out at any time.

Defective goods can be returned within the warranty period.  Most items come with a 1 year warranty, but please view the warranty tab on the item for details. Before returning any goods, please consult our full returns conditions on our Terms and Conditions page.

Refunds cannot be offered on consumables (cartridges, cartridge cores, or liquid).

Goods to be returned must clearly show the invoice and order number obtained from The e-Smoke Shop on the package.

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Ordering is made simple with our one page checkout system. You have the option of creating an account and simply placing an order without creating one. However, we highly suggest you create an account, because you'll have access to many of our account features unavailable to those who checkout as guest.

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount. Promotional Codes cannot be used in conjunction with any other promotional codes. Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.